Information Technology Service Management

ISO 20000-1:2018 is an internationally recognized standard for Information Technology Service Management (ITSM). It is part of the ISO/IEC 20000 series of standards published jointly by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC). ISO 20000-1:2018 specifies the requirements for an organization to establish, implement, maintain, and continually improve an effective IT service management system.

The standard is designed to ensure that organizations provide high-quality IT services that meet the needs and expectations of their customers while maintaining compliance with applicable legal and regulatory requirements. It aligns IT service management practices with business objectives, enhancing overall efficiency and effectiveness in delivering IT services.

Key components of ISO 20000-1:2018 include:

By implementing ISO 20000-1:2018, organizations can improve the management of IT services, enhance customer satisfaction, and increase the efficiency of their IT operations. ISO 20000-1:2018 is applicable to all types and sizes of organizations, whether they provide IT services internally or externally. Achieving ISO 20000-1:2018 certification involves undergoing an external audit by a certification body to verify compliance with the standard’s requirements.

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